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Frequently Asked Questions:

NATIONAL LAW LIBRARY GENERALLY
SYSTEM AND SUPPORT
TROUBLESHOOTING
SEARCHING, PRINTING AND WORKING WITH RESEARCH RESULTS

National Library Generally

  1. What legal research materials are included in National Law Library?
  2. How frequently are the collections updated?
  3. What does it cost?
  4. How do I sign up?

System and Support

  1. System and browser requirements
  2. I've lost my login/user ID and/or password! How can I get this information?
  3. I can't find the answer to my question on this page.
Troubleshooting
  1. I can't seem to log in!
  2. I'm trying to access your site and it says the "server is not responding"!
  3. I keep getting an error message that says:
    Unrecoverable Error Encountered
    Error Message = Unable to open .DAT in readdb
    Function = showpage.pl
    Please contact technical support with the above information.

Searching, Printing and Working with Research Results

  1. I've performed a search and all I get is a button that says "exit."
  2. I need to know everywhere a cite is mentioned. How do I do this?
  3. How do I perform complex proximity searches?
  4. How do I "download" the document?
  5. How do I print the document?
  6. My document will not print!
  7. I keep getting an error message that says:
    Unrecoverable Error Encountered
    Error Message = Unable to open .DAT in readdb
    Function = showpage.pl
    Please contact technical support with the above information.


NATIONAL LAW LIBRARY GENERALLY

1. What legal research materials are included in National Law Library?
National Law Library includes case law from both federal and state appellate courts, as well as constitutions, statutes, court rules, and plain language forms. Details of current coverage in each jurisdiction are found on our Collections page.
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2. How frequently are the collections updated?

Additional legal research materials are being added continuously.
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3. What does it cost?

Library membership plans are available for as little as $25 per month! Visit our Pricing page for details of all of our membership plans.
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4. How do I sign up?

Signing up online for National Law Library is easy: after reviewing the coverage of our state and federal Collections, select a library membership plan on our Sign Up page. After making your selection, you will be asked to fill out a brief, secure member information form. That's all there is to it! (Or, if you prefer to sign up by phone, call toll free: 877-484-7529.)
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SYSTEM AND SUPPORT

1. System and browser requirements
System Requirements: 486 based PC or higher; Windows 95/98 or Windows NT 4.0; 32 bit capacity
Browser Requirements: Netscape, version 4.0 or higher; Microsoft Internet Explorer, Version 4.0 or higher; AOL, version 4.0 or higher (must be the 32 bit version).
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2. I've lost my login/user ID and/or password! How can I get this information?

Please contact technical support by email (support@itislaw.com) or toll-free at 1.877.484.7529. If you contact us by email, please provide your phone number. For security reasons, we do not send password information by email.
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3. I can't find the answer to my question on this page.

If your question is not answered on this page, please contact Technical Support by email (support@itislaw.com) or toll-free at 1.877.484.7529. If you contact us by email, please provide your phone number.
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TROUBLESHOOTING

1. I can't seem to log in!
Verify that you are using the proper login/user ID and password that was given to you by National Law Library's Account Verification Group.

Make sure you are not entering in spaces in your login/user ID or password (Correct: ourfavoritecustomer - Incorrect: our favorite customer)

Make sure you are typing in lower case and not in capital letters. Also, check to make sure the "Caps Lock" key on your keyboard is not engaged. (Correct: mypassword - Incorrect: MyPassword)

Make sure you are typing in the proper characters. It's easy to confuse the letter O with 0 (zero). It's also easy to confuse the lower case L and the numeral 1.

If you are certain that you are using the correct login/user ID and password, but you are still receiving error messages stating that the ID and/or password is invalid, please contact Technical Support by email (support@itislaw.com) or toll-free at 1.877.484.7529. If you contact us by email, please provide your phone number.
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2. I'm trying to access your site and it says the "server is not responding"!

If you cannot access our site at all, try to access another site such as www.msn.com or www.ibm.com to see if another site responds. If there is no response, you are probably disconnected from your Internet Service Provider (ISP). Check the modem display in the right bottom corner of your monitor. If you are using a standard dial-up account, there should be a small picture of two computers connected together. If you have an active connection to the Internet, the monitors of the two computers should be blinking green. If they are not blinking, please reestablish your connection to the Internet. If you access the Internet through a LAN (local area network) connection at your office, please contact your network administrator for assistance.
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3. I keep getting an error message that says:

Unrecoverable Error Encountered
Error Message = Unable to open .DAT in readdb
Function = showpage.pl
Please contact technical support with the above information.

This error message will appear when you attempt to print an opinion after clicking on the "Go To Actual Page" button. The problem is resolved by hitting the "Back" button on your browser and returning to the top of the opinion. You may also return to the search results list, re-access the opinion and print the opinion prior to clicking on the "Go To Actual Page" button. If the problem persists, please contact Technical Support by email (support@itislaw.com) or toll-free at 1.877.484.7529. If you contact us by email, please provide your phone number.
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SEARCHING, PRINTING AND WORKING WITH RESEARCH RESULTS

1. I've performed a search and all I get is a button that says "exit."
This will occur when the Browser is not version 4.0 or above, the security settings have been set improperly, or java scripting is not enabled.

First verify the version of the Browser that you are using. To verify the version of the Browser, click once on the word "Help" located on the top of your menu bar. One of the options available should start with the word "About," e.g. "About Internet Explorer," "About Communicator" (Netscape), "About AOL," etc. Click once on the "About" option. Make sure that your Browser version is 4.0 or above. AOL users, please verify that your 4.0 version is the 32bit version. If the version of the Browser is not 4.0 or above, the Browser will need to be updated. Click below to update your Netscape or Internet Explorer Browser to the most current version:

graphics/netscap_now_anim[1]e.gif (8908 bytes)                graphics/ieget_animated.gif (7090 bytes)

Internet Explorer users will need to check the Browser's security settings. Click once on the word "Tools" located on the top of your menu bar. One of the options available is "Internet Options." Click once on "Internet Options". A box will pop on your screen. Click once on the tab titled "Security." Located in the bottom left hand corner of the box is a "slider." Move the slider to the "Low" position.

Netscape users will need to verify that java has been enabled. Click once on the word "Edit" located on the top of your menu bar. One of the options available is "Preferences." Click once on the "Preferences" option. A box will pop up on your screen. Double click on the word "Advanced," located in the window titled "Category." Make sure there are checks in the boxes next to "Enable Java," "Enable Java Script" and "Enable JavaScript for Mail and News." If the boxes are not checked, you may do so by clicking once on each box.
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2. I need to know everywhere a cite is mentioned. How do I do this?

To search for subsequent history of a case in any of our databases, go to the "phrase search" section and put in the citation of your case, USING NO PERIODS or other punctuation and inserting a space in place of any periods in a citation. For example, to find where an opinion appearing at 328 S.W.2d 885 is mentioned in other cases, go to the Texas cases database and to the "phrase search" window and put in 328 S W 2d 885 and  you will be given a list of all cases in that database where that case is mentioned. Your query should be formatted as follows:

Query:  328   S   W   2D   885

When performed properly, the following list will appear:

751 S.W.2d 902 05/19/1988 Jack Harry SMITH, Appellant, v. The STATE of Texas, Appel...
547 S.W.2d 271 02/16/1977 Ex parte Arturo GARCIA.
459 S.W.2d 826 10/21/1970 Henry Glenn HATHORNE, Appellant, v. The STATE of Texas, A...
344 S.W.2d 676 02/18/1961 Luis MONSEBAIZ, Jr., Appellant, v. STATE of Texas, Appell...
341 S.W.2d 455 11/23/1960 Juan Ruiz MORENO, Appellant, v. STATE of Texas, Appellee.
328 S.W.2d 885 06/03/1959 George MOSES, Appellant, v. STATE of Texas, appellee.

The notation "   " denotes a single space.  Click here for more in-depth help with your queries.
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3. How do I perform complex proximity searches?

An example of a proximity search is a search to find the word "vin" within 1 word of "verified" and to find "stolen" within 10 words of "verified".  Examples of incorrect and correct searches:

Incorrect: (   vin   \w1   verified   \w10   stolen   )

This query will not work properly because the search engine cannot establish which element of the query must be within 10 words of stolen. 

Correct:(   (   vin   \w1   verified   )   \and   (   verified   \w10   stolen   )   )

The notation "   " denotes a single space.

If you are new to this type of search — called "Boolean" searching — try a few sample searches. You will quickly get the hang of it and the result will be fast, accurate results. Click here for more in-depth help with your queries.
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4. How do I "download" the document?

Since you can print all the pages you want using your web browser, as well as cut and paste text into your own documents, there is no need to "download."
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5. How do I print the document?

Most web browsers have an icon that looks like a printer. Click once on this icon. If you do not have an icon, click once the word "File" located on the top of your menu bar. One of the options available is "Print." Click once on the "Print" option. Your document will be sent to your printer.
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6. My document will not print!

Check to see that the printer has paper, is plugged in, and is online. If it does have paper, is plugged in and is on-line, check your printer settings to verify that the device has been properly set-up.
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7. I keep getting an error message that says:

Unrecoverable Error Encountered
Error Message = Unable to open .DAT in readdb
Function = showpage.pl
Please contact technical support with the above information.

This error message will appear when you attempt to print an opinion after clicking on the "Go To Actual Page" button. The problem is resolved by hitting the "Back" button on your browser and returning to the top of the opinion. You may also return to the search results list, re-access the opinion and print the opinion prior to clicking on the "Go To Actual Page" button. If the problem persists, please contact Technical Support by email (support@itislaw.com) or toll-free at 1.877.484.7529. If you contact us by email, please provide your phone number.
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